Returns & Exchanges

At bambu®, we stand behind the quality of our handcrafted home goods and offer a 30-day return window for items in their original, unused condition. We are committed to ensuring you love your sustainable essentials as much as we love creating them.

Return Process

• 1.
  Initiate Your Request

  Contact our customer experience team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original packaging to ensure they arrive safely back at our warehouse.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.