Frequently Asked Questions
Everything you need to know about our sustainable bamboo home goods.
What makes bambu products eco-friendly?
Our products are made from certified organic bamboo, which is a renewable resource grown without pesticides. We prioritize sustainable harvesting and plastic-free packaging to minimize our environmental footprint.
How do I care for my bamboo kitchenware?
To maintain the longevity of your bamboo items, we recommend hand washing with warm, soapy water and drying immediately. Avoid soaking or using the dishwasher, and occasionally apply a food-safe mineral oil to keep the wood hydrated.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on all domestic orders over $75.
Can I return or exchange an item?
Yes, we accept returns of unused and unwashed items in their original packaging within 30 days of purchase. Please contact our support team to initiate a return authorization.
Are your products food-safe?
Absolutely. All bambu products are tested and certified to be food-safe. We use only natural, plant-based oils for finishing and ensure our products are free from harmful glues or lacquers.
Do you offer wholesale opportunities?
We love partnering with like-minded retailers. If you are interested in carrying bambu products in your store, please fill out the wholesale application form on our 'Partnerships' page.